Welcome to Office Store Kenya. These Terms & Conditions outline the rules and guidelines for using our website, placing orders, purchasing furniture, and engaging with our services.
By accessing our website or making a purchase, you agree to comply with these terms.
🛒 Orders and Purchase Agreement
- All orders placed are subject to confirmation and availability
- An order is only confirmed once payment or agreed deposit is received
- Office Store Kenya reserves the right to cancel any suspicious, incomplete, or fraudulent orders
- Customers are responsible for providing accurate order and delivery details
💰 Pricing Policy
- All prices are subject to change without prior notice due to market conditions
- Prices displayed at the time of order confirmation are final
- Discounts or promotions may apply for limited periods
💳 Payment Terms
- A 50% deposit is required for large orders
- Full payment is encouraged before delivery for faster processing
- Pay on delivery may be allowed for small items upon agreement
- Accepted payment methods include M-Pesa, bank transfer, and cash (where applicable)
- All transactions comply with Kenyan financial regulations
🚚 Delivery Terms
- Same-day delivery applies within Nairobi and surrounding areas
- Delivery across Kenya takes 1–3 business days
- East Africa deliveries depend on logistics and location
- Delivery charges vary depending on location and order size
- Doorstep delivery is provided for all confirmed orders
🪑 Product Information
- We strive to ensure all product descriptions and images are accurate
- Minor variations in color, texture, or finish may occur due to manufacturing processes
- Office Store Kenya reserves the right to update product details without prior notice
🔄 Returns and Refunds
- Returns and refunds are subject to our Return Policy and Refund Policy
- Items must meet eligibility conditions to qualify for return or refund
- Defective or incorrect items will be handled through replacement or refund where applicable
⚠️ Limitation of Liability
- Office Store Kenya is not responsible for delays caused by third-party logistics, weather, or unforeseen circumstances
- We are not liable for misuse or improper installation of products after delivery
- Liability is limited to the value of the purchased product
📦 Customer Responsibilities
Customers agree to:
- Provide accurate contact and delivery information
- Inspect goods upon delivery
- Report any issues within a reasonable timeframe
- Ensure safe handling of delivered products
🔐 Privacy and Data Use
- Customer data is used strictly for order processing and service delivery
- We do not share personal information without customer consent
- Data may be shared only with delivery partners for order fulfillment
- All data is handled securely and responsibly
🧾 Legal Compliance
Office Store Kenya operates in accordance with applicable Kenyan laws and consumer protection regulations. Any disputes will be handled fairly and professionally.
📞 Contact Information
For questions regarding these Terms & Conditions, contact us:
- Phone: 0795126446
- WhatsApp: 0795126446
- Email: [email protected]