At Office Store Kenya, we are committed to ensuring customer satisfaction with every purchase. Our return policy is designed to be fair, transparent, and in line with Kenyan consumer protection standards while maintaining the quality and integrity of our furniture products.

We encourage all customers to carefully review their orders upon delivery and contact us immediately in case of any issues.

📦 When Returns Are Accepted

We accept returns under the following conditions:

• The item is defective or damaged upon delivery
• Wrong item was delivered
• Manufacturing defects are identified
• The product does not match the confirmed order

All return requests must be made within a reasonable time after delivery.

⚠️ Return Conditions

To qualify for a return, the following conditions must be met:

• The item must be unused and in its original condition
• Original packaging (where applicable) must be intact
• Proof of purchase or order confirmation must be provided
• Return request must be submitted promptly after delivery

Items that show signs of use, damage caused by the customer, or alteration may not be eligible for return.

🔁 Replacement Policy

Where possible, Office Store Kenya will prioritize replacement over refunds.

• Defective or incorrect items will be replaced with the correct product
• Replacement timelines depend on stock availability and location
• Customers will be notified of replacement timelines in advance

💰 Refund Policy (Summary)

Refunds are only issued in cases where:

• Replacement is not possible
• The item is out of stock after purchase
• Order cancellation occurs before dispatch
• Return is approved due to verified defect or error

Approved refunds are processed within 3–7 working days via M-Pesa or bank transfer.

🚚 Return Shipping Costs

Return shipping costs may depend on the situation:

• If the error is on our side (wrong or defective item), we cover return costs
• If the return is due to customer preference, the customer may cover return logistics

🛋 Important Notes for Furniture Returns

Due to the nature of furniture products:

• Assembled or used furniture cannot be returned unless defective
• Slight variations in color, texture, or finish may occur due to manufacturing processes
• Custom or special-order items may not be eligible for return

📞 How to Request a Return

To initiate a return, contact us immediately via:

• Phone: 0795126446
• WhatsApp: 0795126446
• Email: [email protected]

Provide your order details, issue description, and supporting photos (if applicable).

⭐ Our Commitment

At Office Store Kenya, we value trust, transparency, and customer satisfaction. Our goal is to ensure every customer receives quality furniture and a smooth shopping experience from order to delivery.