At Office Store Kenya, we aim to make payments simple, secure, and flexible. Our payment policy ensures smooth transactions for all furniture orders, whether office or home furniture, across Kenya and East Africa.
We adhere to all Kenyan laws regarding payments and customer rights while offering convenience and transparency.
💰 Payment Methods
We accept the following payment methods:
- M-Pesa – convenient and secure mobile payment
- Bank Transfers – for larger or bulk orders
- Cash Payment – only where applicable and agreed in advance
All transactions are secure and comply with Kenyan financial regulations.
📌 Payment Terms
- Large Orders: Require a 50% deposit before production or delivery
- Small Orders: Pay-before-delivery is preferred; pay-on-delivery may be allowed upon agreement
- Payment in full is encouraged to avoid delays in processing and delivery
We follow all terms of law regarding payment processing and financial compliance.
🔄 Payment Process
- Customer places an order via website, phone, or WhatsApp
- Payment instructions are sent (deposit/full payment as per order size)
- Payment is confirmed, and order processing begins
- Delivery is scheduled based on payment confirmation
🚚 Payment & Delivery
- Full or partial payment must be confirmed before dispatch (except agreed pay-on-delivery small items)
- Same-day delivery is available for Nairobi and surrounding areas once payment is confirmed
- Delivery across Kenya takes 1–3 days, depending on location and payment confirmation
- East Africa deliveries follow agreed payment arrangements
🛡 Security & Compliance
- All payments are handled securely
- Customer financial information is confidential
- We do not share payment details with third parties except where required for order fulfillment
- Office Store Kenya follows all legal and regulatory requirements for payments in Kenya
⭐ Benefits of Our Payment Policy
- Flexible options for small and large orders
- Secure and reliable payment processing
- Transparency in deposits and full payment requirements
- Quick confirmation enables fast delivery
- Peace of mind with legally compliant procedures
📞 Contact for Payment Support
For any payment inquiries, issues, or clarification:
- Phone/WhatsApp: 0795126446
- Email: [email protected]
We are available 24/7 to assist with all payment-related concerns.