At Office Store Kenya, we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, place orders, or contact us.
By using our services, you agree to the terms outlined in this policy.
📌 Information We Collect
We may collect the following information:
- Full name
- Phone number
- Email address
- Delivery address
- Order details and purchase history
- Communication records (WhatsApp, email, phone)
We only collect information necessary to fulfill your order and improve our services.
🎯 How We Use Your Information
Your information is used for the following purposes:
- Processing and fulfilling orders
- Coordinating delivery and installation
- Communicating order updates and support
- Providing customer service assistance
- Improving our products and services
- Legal and record-keeping requirements
🤝 Data Sharing Policy
We value your trust and ensure:
- We do not sell or share your personal data for marketing purposes
- Your information may be shared only when necessary for order fulfillment (e.g., delivery partners)
- Data may be shared with your consent where applicable
- We comply with all relevant Kenyan data protection laws
🔒 Data Protection & Security
We take strong measures to protect your personal information:
- Secure storage of customer data
- Restricted access to authorized personnel only
- Safe communication channels (WhatsApp, email, phone)
- Protection against unauthorized access or misuse
Despite our efforts, no online system is 100% secure, but we continuously improve our safeguards.
📦 Order Fulfillment & Data Use
Your data may be used in relation to:
- Processing furniture orders
- Delivery coordination
- After-sales support
- Warranty or issue resolution in the future
- Verification of past transactions if needed
⏳ Data Retention
We retain customer information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Comply with legal and accounting requirements
After this period, data is securely deleted or anonymized.
👤 Your Rights
As a customer, you have the right to:
- Access your personal data
- Request correction of incorrect information
- Request deletion of your data (where legally applicable)
- Withdraw consent for data usage (where applicable)
🌍 Third-Party Services
We may use third-party services such as:
- Delivery partners
- Payment processors
- Communication tools (e.g., WhatsApp, email systems)
These partners are required to handle your data securely and only for service delivery purposes.
📞 Contact Us
For any privacy concerns or data-related requests:
- Phone/WhatsApp: 0795126446
- Email: [email protected]
We are available 24/7 to assist you.