At Office Store Kenya, we value transparency, trust, and customer satisfaction. Our refund policy is designed to ensure fairness while maintaining smooth operations for all furniture orders across Kenya and East Africa.

Refunds are only issued under specific conditions where applicable, and all requests are handled promptly and professionally.

📦 When Refunds Are Applicable

Refunds may be issued under the following circumstances:

• The item is out of stock after payment has been made
• Order is cancelled before dispatch or delivery
• The delivered item is defective and cannot be replaced
• Wrong item was delivered and replacement is not possible
• Return request is approved after inspection

⚠️ Important Refund Conditions

To qualify for a refund:

• The refund request must be submitted within a reasonable time after delivery or order confirmation
• Proof of purchase (receipt or order confirmation) is required
• The item must meet return eligibility conditions where applicable
• Office Store Kenya reserves the right to inspect and verify claims before approval

⏳ Refund Processing Time

Once a refund is approved:

• Refunds are processed within 3–7 working days
• Processing time may vary depending on payment method and financial institutions
• Customers will be notified once the refund has been initiated

💳 Refund Methods

Refunds are issued using the original payment method where possible:

• M-Pesa
• Bank transfer

In special cases, alternative arrangements may be agreed upon with the customer.

🚚 Refunds for Delivered Items

For items already delivered:

• Refunds are only issued if the product is defective and cannot be replaced
• Returned items must be inspected before refund approval
• Delivery and return logistics may be considered in the final refund decision

🛋 Non-Refundable Cases

Refunds will NOT be issued in the following cases:

• Change of mind after delivery without valid reason
• Items that have been used, assembled, or damaged by the customer
• Custom-made or special-order furniture (unless defective)
• Failure to report issues within a reasonable timeframe

📞 How to Request a Refund

To request a refund, contact us via:

• Phone: 0795126446
• WhatsApp: 0795126446
• Email: [email protected]

Please include:

• Order details
• Description of the issue
• Supporting images (if applicable)

⭐ Our Commitment

Office Store Kenya is committed to ensuring fair, transparent, and efficient handling of all refund requests. We aim to maintain trust and long-term relationships with all our customers through reliable service and clear communication.